Shipping and Delivery

Shipping and Delivery 

How do I check the status of my order?

1. Visit the Order History section in My Account.
2. Once there, click on the order number to see its status on the top right corner. If you do not know your order number, you can find it on your order confirmation email.
Please note that after an item ships, it can take up to 24 hours to appear on the carrier's tracking system.

 

How can I track my package(s)?

Once your order has shipped, you will find the tracking number and the name of the carrier underneath the Tracking Section within your order details:

  1. Visit the Order History section in My Account.
  2. Click on the order number. If you do not know your order number, you can find it on your order confirmation email.
  3. Using the tracking number, check the shipment status directly at the carrier company’s website. Please be aware that it may take up to 24 hours for your tracking number to return any information.

    What are your shipping rates?

    Shipping rates will vary depending on the product size, the country of origin and your country and residence.

     

    What are the handling fees?

    These fees cover the administrative costs incurred by Rezort in processing a transaction.

     

    If I order more than one item, will they arrive in the same box?

    Not necessarily. If you order included items from different sellers, your purchases will ship separately. Likewise, even if all your purchases come from the same seller, some sellers choose to ship certain items directly from the manufacturer, and thus your order may arrive in more that one shipment.

    To verify which items shipped separately and see the assigned tracking numbers as well as the estimated arrival date for each item in your order, review your order details in your Order History. If you do not know your order number, you can find it on your order confirmation email. You can also find this information on the shipping confirmation email of your order.

     

    Is sales tax charged on shipping and handling fees?

    Depending on where from the order ships, sellers may charge a sales tax on the order subtotal, shipping, and handling fees at the applicable country rates.

     

    Why does furniture take longer to arrive?

    Oversized packages such as furniture take longer due to the logistics involved in shipping large pieces. Moreover, delivering these items requires an in-home appointment with a white-glove delivery company.

    You can check the estimated arrival date by reviewing your order details:

    1. Visit the Order History section in My Account.
    2. Click on the order number. If you do not know your order number, you can find it on your order confirmation email.

    Once you receive a shipping confirmation email, a shipping company representative will contact you within two to three weeks to schedule a delivery time within the estimated arrival date range for your item(s).

     

    Does Rezort have a white-glove delivery service?

    Yes. Rezort contracts the services of third-party white-glove or entry-way delivery companies to deliver most furniture and items that are oversized, heavy, fragile or one of a kind to ensure that they arrive safely.

     

    What is white-glove delivery?

    White-glove delivery provides in-home delivery as well as light assembly (for instance, attach legs or insert hardware) and removal of all packaging materials. Since white-glove deliveries require granting entry to the carrier company personnel, arranging an appointment becomes necessary.

     

    How do I prepare for delivery?

    Upon shipping of your purchased items, Rezort will send you a shipment confirmation email with an estimated arrival date and assigned tracking numbers. This information will also be available within the Order History section in My Account.

    Should an item require white-glove or in-home delivery, the carrier company will contact you to schedule an appointment. Please make sure you are ready:

    • Deliveries usually take place on weekdays between 8:00 AM to 5:00 PM. Weekend deliveries depend on the carrier.
    • An adult must be present at your home during the delivery window. The delivery window will vary depending on your location. Usually, there is a four-hour window, but it may be greater.
    • You may incur additional fees for missing an appointment or making a last-minute change.
    • On the day of your appointment, make sure the walkway and the area where you’d like the item placed are clear.
    • The carrier personnel will not move existing furniture to make room for the new item. They will not remove unwanted furniture or make any modifications to your home either.

    IMPORTANT: Thoroughly inspect your item(s) once they are unwrapped and before signing any delivery forms. Should you find damage, you have the right to refuse delivery. In that case, make sure to write down the details on the delivery service’s paperwork, and call us at 1-888-646-9492.

     

    When will I be contacted to schedule my furniture or white-glove delivery?

    Two to three weeks after you receive a shipping confirmation email for your purchased item(s).

     

    How long will it take for my order to arrive?

    Delivery depends on shipment origin. You can check the estimated arrival date by reviewing your order details:

    1. Visit the Order History section in My Account.
    2. Click on the order number. If you do not know your order number, you can find it on your order confirmation email.